What ever happened to basic customer service etiquette "the customer is always right?" They obviously missed the memo. At this point I'm in total shock because as a paying customer who had been to this establishment and many others in my lifetime I have never heard of such a thing. The logical next step is to call the manager over, she calls this guy over who never tells me his name.he just identifies himself as the manager and basically reiterated what the bartender said.I shouldn't have drank the drink and not his problem. I called the bartender over and disputed the charge (like any normal person would) and she basically said it's not her problem because no one told me to drink the erroneous drink (even though she said it was OK for me to do so). The bartender then blames the original bartender (who took my order) for giving her the wrong order and since she was going to throw out the drink anyway.I asked her if she could leave the drink with me and bring me back what I asked her, she said "ok, no problem." Afterwards, the bartender comes back with the three shots I originally asked for and I stayed for about another hour before I decided it was time to go, at that point I asked for the bill and when I got it I noticed I was charged $14 for the drink that was given to me in error.
I asked for three lemon drop shots from one bartender and another bartender comes back a few minutes later with a single drink in a martini glass, essentially she combined all three shots in one drink.not what I ordered.
Over the summer, I had the misfortune of going to Tropix Bar & Lounge for drinks after a Colombia Copa America game.
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